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Privacy Policy

1. Remedial Massage by Kellie is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This Privacy Policy explains how I collect, use, store, and disclose your personal information, including sensitive health information.

2. What Information I collect personal information necessary to provide remedial massage services, including:


Personal Details:

  • Name, address, phone number, email address

  • Date of birth and age

  • Emergency contact details

  • Payment and billing information

     

Health Information:

  • Medical history and current health conditions

  • Medications and allergies

  • Previous injuries or surgeries

  • Pain symptoms and treatment history

  • Physical assessments and treatment notes

  • Information from your healthcare providers (with your consent)

Other Information:

  • Appointment history and preferences

  • Communication preferences

  • Feedback and complaints

     

3. How I collect information:

  • Directly from you through intake forms, consultations, and appointments

  • From your healthcare providers (with your written consent)

  • Through our website, email, or phone communications

  • Via our booking and payment systems

     

4. Why I collect and use your information to:

  • Provide safe and effective remedial massage treatment

  • Assess your suitability for treatment

  • Maintain accurate treatment records

  • Communicate with you about appointments and treatment

  • Process payments and maintain billing records

  • Comply with legal and professional obligations

  • Improve our services

  • Send appointment reminders and health information (with your consent)

5. Disclosure of Your Information I may disclose your information to:

  • Other healthcare providers involved in your care (with your consent)

  • Our professional indemnity insurer (if required)

  • Our accountant or legal advisors (when necessary)

  • Law enforcement or regulatory bodies (when legally required)

  • Payment processors for billing purposes

I will not sell, rent, or trade your personal information to third parties for marketing purposes.


6. Data Security I take reasonable steps to protect your information from:

  • Misuse, interference, and loss

  • Unauthorized access, modification, or disclosure

My security measures include:

  • Secure storage of physical records in locked filing cabinets

  • Password-protected electronic systems

  • Secure disposal of records when no longer required

  • Staff training on privacy and confidentiality

  • Limited access to personal information on a need-to-know basis

     

7. Data Retention I retain your personal information for:

  • Clinical records: 7 years from the date of last treatment (or until age 25 for patients under 18, whichever is longer)

  • Financial records: 7 years as required by taxation law

  • Other records: As long as necessary for business purposes or legal requirements

     

8. Your Rights Under the Privacy Act, you have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information (subject to legal retention requirements)

  • Make a complaint about how we handle your information

  • Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details below.

9. Access and Correction you may request access to your personal information by contacting us. I will respond within 30 days. There is no charge for requesting access, though we may charge a reasonable fee for providing access in certain circumstances.
If you believe your information is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.


10. Complaints If you have a complaint about how we have handled your personal information, please contact us in writing. I will:

  • Acknowledge your complaint within 7 days

  • Investigate the matter thoroughly

  • Respond to you within 30 days with our decision

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Website and Online Bookings If applicable, our website may use cookies and analytics to improve user experience. We maintain secure online booking systems and do not store credit card details on our systems.

12. Changes to This Policy I may update this Privacy Policy from time to time. The current version will be available at our practice and on our website (if applicable). We will notify you of significant changes.

13. Contact me If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact me:


Remedial Massage by Kellie Murphy
Address: Tannum Sands QLD 4680
Phone: 0494 003 683
Email: rmbykellie@gmail.com
ABN: 69 464 734 708

Consent Statement
By providing your personal information and proceeding with treatment, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide services to you.

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